Support

Before you write

The quickest way to give me the details is the support report in the app: Settings › Support Report. It lists your VEIL version, device, system version and recent error codes, shows you every line before anything leaves your device, and lets you email or share it yourself. It never contains photos, file names or passphrases.

Then tell me what you expected to happen. Never send your passphrase, your recovery key or private photos. I will never ask for them.

Common questions

How do I open the private library?

Hold the VEIL title at the top of the library for about a second, then enter your passphrase or use Face ID or Touch ID. Settings › Private Access shows the current gesture and lets you change it. VoiceOver users can use the Actions rotor on the title.

I forgot my passphrase.

Use your recovery key: on the lock screen choose Use Recovery Key, then set a new passphrase. Without the passphrase and the recovery key, nobody can open the library, including me. This is what keeps it private.

Face ID stopped working for VEIL.

If Face ID or Touch ID enrolment changes on your device, VEIL turns biometric unlock off for safety. Unlock with your passphrase once, then turn it back on in Settings.

Does VEIL send my photos anywhere?

No. Photos stay on your device, encrypted. If you turn on iCloud backup, they are encrypted first, and go only to your own iCloud. See the privacy policy.

How do I move to a new iPhone?

Use VEIL Transfer with both devices on the same Wi-Fi, or restore from your encrypted iCloud backup or a backup file. You will need your passphrase or recovery key on the new device.

How do I restore VEIL Plus?

Settings › VEIL Plus › Restore Purchase, signed in with the same Apple Account.

Does deleting VEIL delete my private photos?

Yes. Deleting the app deletes everything stored in it. Make sure you have a backup first.

System requirements

iPhone with iOS 17 or later, iPad with iPadOS 17 or later, or a Mac with Apple silicon and macOS 14 or later.